Blue Screen Of Death
(BSOD)/Crash
This
issue is encountered due to the "Sentinel.sys" file. As you are
facing problems because of “Sentinel.sys” file, we recommend you to please follow
the simple steps given below to remove the file:
1.
Reboot the system into “Safe Mode”. To reboot in Safe Mode:
a. Restart the system. (Click on
“Shut Down” from the "Start" and choose the option “Restart”).
b. Press the F8 key when the
system restarts prior to the actual Microsoft Windows startup screen.
c. Choose the option “Safe Mode”
from the choices given of boot-up type.
2.
Uninstall the Sentinel System Driver. To uninstall the Sentinel System Driver:
a. Go to “Add/Remove Programs”
from the Control Panel via "Start_ Settings_Control Panel ", once the system boots in Safe
Mode.
b. Find the "Sentinel
System Driver" from the list. Remove the item.
c. However, if you do not see
the "Sentinel System Driver" on the list, proceed to step 3.
3.
Manually delete the “Sentinel.sys” file. To delete the “Sentinel.sys” file:
a. Open the Windows explorer.
b. Type
C:\winnt\system32\drivers\ or Windows\System32\Drivers in the address field.
c. Press “Enter”.
d. Find “Sentinel.sys” from the
list of files.
e. Right Click on the file, and
choose delete. Choose “Yes” when asked for the confirmation ("Are you
sure").
4.
Reboot the system.
Now
reinstall the latest driver. To download and install the latest Sentinel
driver, please click on the hyperlink given below:
http://www.safenet-inc.com/support/tech/latestdriver.asp
In
case you are using a USB key, do not insert it before the sentinel driver has
been installed otherwise Windows will install a default driver for it. Run the
Medic/Sentinel Advance Medic utility from the same link as the driver to make
sure both the driver and the key are detected.
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